Refunds and Returns


We understand sometimes people change their mind, obviously for personalised items or items that have been used that doesn't apply, you can't use something and then change your mind unless its damaged.


You can return an item within 30 days free of charge.  Just complete the simple returns form here https://fundesigns.online/index.php?route=account/return/add  you can find the link at the bottom of every page on the website


For large items we will arrange for a collection if need be at our cost as a day to suit you, we can't guarantee a time, or you can drop off at a local collection point.


Our returns policy is clear and simple.  We don't make it difficult.  We accept all returns for whatever reason within 30 days.    


One thing we do ask, is you actually explain the reason for your return, if its damage, don't just put broken, explain what is broken so we can ensure we do our best to ensure this doesn't happen again.


If you have opened an item, just click yes on the returns form, it doesn't change the fact you can return the item just because its open.


We process refunds as soon as we receive the item back, depending on your payment method depends on how long it will take you to receive it.  We do say allow 3-5 working days because of how banks process payments, not because it takes us that long.  Paypal and Amazon refunds will appear within 24 hours or your item being returned.

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